We are committed to making our website accessible to everyone, including those with disabilities. If you are having difficulty accessing any part of this website, you can contact us directly through the chat icon at the bottom of this page or by reaching out to us HERE. We welcome your suggestions and comments as we engage in ongoing efforts to improve the accessibility and usability of our website.

In the best interest of fans and staff, the Event Organizer will continue to monitor local COVID-19 trends and meet or exceed protocols mandated by local governments. By purchasing tickets to this event, you agree to abide by the health and safety measures in effect at the time of the event, which may include wearing masks, providing proof of vaccination status and/or providing proof of negative COVID-19 test. Government mandates, venue protocols, and event requirements are subject to change. For more information, please visit the MGM Website.

Availability and type of accessible seating tickets will vary based on MGM Grand Garden Arena availability. If you would like to inquire about Accessible Seating as part of the Travel Package, please reach out to us HERE immediately after purchase. We will go over all available options. Be sure to include the purchaser’s name, Travel Package type, order number, and specific accessibility request if your email.

If you need to request ADA Accommodations for your hotel reservation OR experience at Pretty Lights Las Vegas, please reach out to us HERE and include the following information in the Description section as soon as possible:

PURCHASER EMAIL –

PURCHASER NAME –

100x ORDER # –

PACKAGE NAME –

All ADA Requests will be processed in the order they are received and are dependent on availability

No. Please see our Purchase Policy for more details.

For additional inquiries, you can reach out to us by clicking on the chat icon in the bottom right corner or by contacting us HERE. We would be happy to assist you!

All Pretty Lights Travel Packages must be purchased online. Packages will go on sale Tuesday, July 30 at 10am PT. After you click “purchase” next to your desired package, you will be directed to our ticketing partner to make and finalize your order.

The price listed on our website for Travel Packages shows the price for two guests and the per person price, not including taxes and fees. Please note – if you are purchasing a Travel Package before August 16, 2024, you will have the option to either pay in full or opt-in to a payment plan. If you opt into the payment plan, the price you’ll pay at checkout is only 60% of the package cost. See more details about the payment plan option below.

Yes, to check in at the hotel, you need to be 21 or older. If you’re under 21, don’t worry! You can still stay in the room and enjoy the show, just keep in mind that the main person purchasing the Travel Package has to be 21 or older for the hotel check-in. Valid photo identification is required.

Yes, there is an optional payment plan for Travel Packages! If you opt into the payment plan at checkout, an initial 60% will be charged upon purchasing the package, and a final 40% payment will automatically be charged to the form of payment on file on August 23, 2024. If you purchase after August 16, 2024, you will be charged the full payment amount at the time of purchase. If you select ‘pay in full’ at checkout, no additional payments will be charged after your purchase!

Please note: the payment plan can only be chosen at the time of purchase. If you pay in full when your package is purchased, the payment plan cannot be opted into after the fact.

If you purchase prior to August 16, 2024 and are on the payment plan but decide you’d like to make the second payment prior to the August 23, 2024 due date, you can reach out to our travel package ticketing partner, Ticketstoday, at [email protected] and they can assist you.

Yes! All Travel Packages include either two (2) GA Floor, Bowl, or VIP Floor tickets to see Pretty Lights on October 25th & 26th, 2024.

When purchasing your package, you will have the option to select GA Floor, Bowl, or VIP Floor tickets during the purchase process. These are all standing tickets, no seats are assigned with these ticket types.

Yes! You will have the same ticket type for both nights included within your Travel Package.

Yes! You have tickets for both shows included in your Travel Package. 

All tickets for Pretty Lights Las Vegas will be digital. You will receive your digital tickets in your AXS account within a few weeks of the event taking place. You will be required to use the same email address used to purchase your Travel Package to receive your tickets in your AXS account.

More information and further instructions including 100x check-in location and schedule will be emailed to the purchaser, at the email address used for purchase, 5-7 days before the event. 100x is not responsible for failed / blocked / misdelivered / bounced email delivery.

All merchandise will be distributed at the 100x check-in on the same day of your hotel check-in and must be picked up then! Please note we cannot ship merchandise before or after the event.

All 100x Travel Packages are non-refundable. Please refer to our Purchase Policy for complete details. If you accidentally purchase the wrong package and hope to change your order, reach out to us immediately HERE and we will assess what we can do to help.

100x abides by the hotel’s standard hotel policy, viewable below. There is no guarantee that you will be able to check in earlier than the hotel’s standard check-in time. If you need to arrive at the hotel early, we will work with the hotel to make sure that your bags can be stored and easily accessible until your check-in time.

MGM Grand

Check in: Friday, October 25 at 3:00 PM

Check-out: Sunday, October 27 at 11:00 AM

The Signature at MGM Grand

Check in: Friday, October 25 at 3:00 PM

Check-out: Sunday, October 27 at 11:00 AM

100x Travel Packages do not include parking or cover parking expenses. To find details and rates for parking, please visit the individual hotel’s website.

You will be required to provide a valid credit card at check-in for the incidental hold and to pay the resort fee. The resort fee is $45 per night + tax. Please refer to the hotel’s website for more information.

We kindly request that you wait to reach out to your respective hotel with any specific requests until approximately 1-2 weeks before your check-in date. Please be assured that from our end, everything related to your reservation is confirmed. We typically share our updated rooming lists, including all guest information, with our hotel partners no earlier than one month prior to check-in day.

If you would like to stay longer than your travel package dates, you will need to book your additional nights as a separate reservation through the hotel directly. Please make sure you select the same room type purchased with your Travel Package. Once you have booked additional nights, you can reach out to us HERE and include the below information in the ‘Description*’ to request to connect the reservations. 

PURCHASER EMAIL –

PURCHASER NAME –

100x ORDER # –

PACKAGE NAME / SHOW DATE & CITY –

ADDITIONAL NIGHT BOOKED HOTEL CONFIRMATION NUMBER –

We will do our best to work with the hotel to accommodate – requests are not guaranteed and are subject to hotel availability.

All requests must be submitted to 100x by Friday, September 27th, 2024.

Any Travel Package request must be submitted to 100x via email Friday, September 27th, 2024. 

If you are wishing to gift your package to someone else, you will need to reach out to us using the email address you used to purchase your Travel Package in order to update the will call name. Please reach out to us HERE and confirm your order details including the email used for purchase, order number, and package type along with the new ticket holder’s name, email address and phone number in order for our team to update the reservation. Once you have notified us by Friday, September 27th, 2024, the new package holder will be able to check in to their hotel room, pick up their event merchandise at the hotel, and claim the concert tickets associated with their Travel Package! 

If you already have the concert tickets in your AXS account when you initiate the transfer, you will be responsible for transferring the concert tickets to the new guest via your AXS account.

Please note: Travel Package transfers include the entire package (hotel stay and show tickets) and cannot be separated or split by day.

A package must be paid in full prior to it being gifted to another guest.

All hotel related requests can be sent directly to 100x HERE. All requests must be submitted to 100x by Friday, September 27th, 2024.

In order to update your credit card information attached to your Travel Package payment method, please reach out to our travel package ticketing partner, Ticketstoday, at [email protected] and they can assist you.